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Seed Regulatory and Testing
Seed Customer Service Standards  
Our Mission

Enforcing the Federal Seed Act and providing services to foster truthful seed marketing for the global community.

Our Pledge to You

  • We maintain a well-trained and professional staff committed to being helpful, courteous, and responsive to our customers' needs.
  • We will perform our services in an unbiased manner consistent with program objectives required by law.
  • We have a policy of non-retaliation in enforcing the Federal Seed Act and providing other services to our customers.
  • We provide high-quality, accurate service, in a cost-effective manner, within established time frames.
  • We maintain effective communications with our customers. We consider our customers' comments and suggestions and use them to improve the quality of our services.
  • We take all complaints seriously, and we work to resolve them promptly and efficiently.
  • We welcome our customers' comments and suggestions and use them.

We Welcome your Comments

If you have any questions regarding our services or comments on our customer service standards please contact:

Seed Regulatory and Testing Division
801 Summit Crossing Place, Suite C
Gastonia, North Carolina 28054-2193
Phone: (704) 810-8871
Fax: (704) 852-4109(Regulatory)

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  Last Modified Date: 11/16/2012