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Complaints
All complaints should be brought to the attention of the Program Manager for timely resolution. If the complaint cannot be resolved by the Program Manager to the satisfaction of the complainant, the complaint may be brought to the attention of the Chief of the Technical Services. The contact information for the Chief is as follows:
Chief
USDA, AMS, S&T, Technical Services Staff
1400 Independence Ave. SW,
Room 3533-S, STOP 0272
Washington, D.C. 20250-0272
Telephone: (202) 690-0621
Appeals
A laboratory that has been involuntarily removed from the program may file a written appeal with the Deputy Administrator of the Science and Technology Programs supported by any argument and evidence as to why the laboratory should not be removed from the program. Within 30 days of receipt of the written appeal, the Deputy Administrator shall make a determination and take such action, as deemed appropriate, with respect to the removal. The name, address, and telephone number of the current Deputy Administrator are as follows:
Ruihong Guo, Ph.D.
Acting Deputy Administrator
USDA, AMS, Science and Technology
1400 Independence Ave. SW, Room 3068-S., STOP 0270
Washington, D.C. 20250-0270
Telephone: (202) 720-5231
Each certified/accredited analyst and laboratory has the right to formerly complain and/or request appeal of findings by the AMS Administrator. However, the final decision on the complaint and/or appeal will be based on the analyst and/or laboratory’s ability to adhere to the before mentioned requirements laid out under the section titled “Procedures Followed in the Trichinae Certification/Accreditation program." This includes the requirements listed in the EU Directive, 77/96/EEC. Under no circumstances will a laboratory or plant be allowed to remain a participant in the program and not meet all program requirements. The name and address of the current AMS Administrator is as follows:
David Shipman
Administrator
Agricultural Marketing Service
1400 Independence Ave, SW, Room 3071-S., STOP 0201
Washington, D.C. 20250-0201
Telephone: (202)720-4276
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